Contact Us

We're Here to Help

Have a question, concern, or just need a hand? We'd love to hear from you. Our support team is real people who genuinely want to help — not bots, not scripts, just honest answers and practical solutions.

Get in Touch

Email: support@smartpicksworld.co

Response Time: We reply within 24–48 hours, Monday through Friday.

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC)

We read every message that comes in. If you reach out over the weekend or on a holiday, we'll get back to you on the next business day.

Contact Form

Fill out the form below and we'll get back to you as soon as we can.

  • Your Name (required)
  • Email Address (required)
  • Order Number (optional — e.g. SP-12345 if applicable)
  • Subject (required)
  • How can we help? (required — tell us what's going on, the more detail the faster we can help)

Before You Reach Out

You might find your answer here. These are the questions we get most often:

1. Where is my order?

Once your order ships, you'll receive a tracking email with a link to follow your package in real time. If it's been longer than the estimated delivery window, reach out and we'll look into it. You can also check your order status anytime in your account under "Order History."

2. Can I change or cancel my order?

We process orders quickly, so changes aren't always possible. If your order hasn't shipped yet, contact us right away and we'll do our best. Once it's in transit, we can't make changes — but you can return it once it arrives under our 30-day return policy.

3. How do returns work?

We offer a 30-day return window from the date of delivery. Items must be unused and in their original packaging. Start by contacting us for a return authorization, and we'll walk you through the process. Full details are on our Returns & Refunds page.

4. My item arrived damaged — what do I do?

We're sorry about that. Take a photo of the damage and send it to us with your order number. We'll arrange a replacement or full refund — no need to ship the damaged item back in most cases.

5. Do you ship to my country?

We currently ship to the United States, European Union countries, the United Kingdom, the UAE, and Saudi Arabia. Check our Shipping & Delivery page for full details on delivery times for your region.

Connect With Us

Follow Smart Picks World on social media for new arrivals, tips, and behind-the-scenes looks at what we're working on.

A Quick Note

We're a small team that takes customer service seriously. If your issue is urgent, put "URGENT" in the subject line and we'll prioritize it. Otherwise, we work through messages in the order they come in — and we always follow up until your issue is resolved.