Help
Shipping & delivery
Standard shipping is free to supported destinations. Allow 1–3 business days for processing, then the transit time for your region. Tracking is sent by email.
Delivery estimates
Processing normally takes 1–3 business days after order confirmation. Transit begins once the order ships. The times below are estimates, not guaranteed dates; location and carrier conditions can affect delivery.
| Region | Transit after shipping |
|---|---|
| Europe | 5–12 business days |
| North America | 7–15 business days |
| Asia & Middle East | 7–15 business days |
| Africa | 10–15 business days |
| Oceania | 10–15 business days |
Where we ship
We offer free standard shipping to the destinations listed below. Countries not listed are not currently available. No standard shipping fee is added at checkout.
Europe
Austria · Belgium · Croatia · Cyprus · Czechia · Denmark · Finland · France · Germany · Greece · Hungary · Iceland · Ireland · Italy · Lithuania · Luxembourg · Netherlands · Norway · Poland · Portugal · Romania · Spain · Sweden · Switzerland · United Kingdom
North America
Canada · United States
Asia & Middle East
Bahrain · Iraq · Israel · Japan · Jordan · Kuwait · Oman · Qatar · Saudi Arabia · Singapore · Türkiye · United Arab Emirates
Africa
Algeria · Egypt · Libya · Morocco · Tunisia
Oceania
Australia · New Zealand
Tracking your order
Use our tracking page with your order number and email or phone number, or a tracking number. We'll also email a tracking link once your order ships. If you haven't received tracking details within 5 business days of ordering, contact us.
Customs, duties & taxes
For destinations outside the EU, local customs duties, import taxes, or other government charges may apply. They are not included in product prices and are your responsibility on delivery. Check local import rules before ordering.
If your delivery is delayed
Weather, carrier congestion, customs, public holidays, or an incomplete address can cause delays. If your order hasn't arrived within 20 business days of ordering, contact us and we'll investigate with the carrier.
Your delivery address
Check the address, apartment number, postcode, and phone number before ordering. Contact us immediately if you need a correction; changes are possible only before shipping. We aren't responsible for delivery to an incorrect address supplied by the customer, subject to mandatory rights.
Cancellation requests
Request cancellation of unfulfilled items in your account until they are fulfilled. We review requests before confirming cancellation. After fulfilment, use the return process following delivery. Final-sale exclusions apply only where permitted by law.