Help
Good questions. Clear answers.
Here are the things people often want to know before ordering. If you still need a hand, we're easy to reach.
Delivery & orders
When will my order arrive?
To United States: 1–3 business days processing, then 7–15 business days in transit. Estimates, not guaranteed dates.
How can I track my order?
Use our tracking page with your order number and email or phone number, or a tracking number. We'll also email a tracking link once your order ships. If you haven't received tracking details within 5 business days of ordering, contact us.
Can I change my order or address?
Contact us as soon as possible. We can only change an address before the order ships, and we'll confirm whether other changes are still possible.
Can I cancel an order?
Contact us as soon as possible if you want to cancel. We will check whether the order can still be stopped and confirm the next steps. If it has already shipped, please follow the return process after delivery.
Do you ship to my country?
Standard shipping is free to supported destinations. Check the country list in our shipping policy. Orders outside the EU may incur local customs charges.
Returns & refunds
How do I request a return?
Request a return through your account within the 14-day return window. Standard eligible returns have a €4 label fee deducted from the refund. We don't charge a restocking fee. See the policy for conditions and statutory rights.
For returns, sign in with the code sent to your email. No password needed.
What if an item arrives damaged or incorrect?
Contact us promptly with your order number, a short description, and clear photos. We’ll help arrange a suitable solution. You won't pay return shipping for eligible faulty, damaged, or incorrect items.
Can I return an opened item?
It depends on the item and its condition. Opened sealed hygiene products, used personal-care items, and personalized products have specific restrictions. These do not limit mandatory rights for faulty goods. Please check the return policy or ask us before sending anything back.
Payments & support
Which payment methods can I use?
The available payment methods are shown at checkout. You can also see the payment icons at the bottom of the store.
Who runs Smart Picks World?
Smart Picks World is operated by Hayawanati. You’ll find our business address and contact details in the legal notice.
How can I get in touch?
Start a chat using the “Chat with us” button. We usually reply within one business day. Other contact details are available in our legal notice.
Can I browse in another language?
Yes. Use the language selector at the bottom of the page. You can browse in English, Arabic, German, Spanish and French.
Where can I read about my personal data?
Our Privacy Policy explains how personal data is collected and used, along with your choices and rights.
What do the product reviews represent?
Reviews are feedback about the product. Some may be imported from other shops; their source labels remain visible in the full reviews. They aren't all reviews of our store's delivery or service.