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Returns & refunds
Request a return within 14 days of delivery of the last item in your order. Standard eligible returns have a €4 label fee. No restocking fee applies. Eligible faulty, damaged, or incorrect items have free return shipping.
Return window
Request a return within 14 days after the last item in your order is delivered. The portal allows for weekends and holidays under the configured return rules. EU consumers also have a statutory 14-day withdrawal right, subject to applicable exceptions.
Return shipping & fees
For standard eligible returns, €4 EUR is deducted from the refund for a prepaid return label. There is no restocking fee. Eligible faulty, damaged, or incorrect items have free return shipping and no €4 fee.
How to request a return
Sign in to your account with the six-digit code sent to your email. Select the order, items, and reason. We usually review requests within one business day. After approval, we'll send instructions and a prepaid label. Pack securely and keep tracking and proof of postage. Please wait for our confirmation before sending anything back; unapproved returns or returns sent to the wrong address may not be processed, subject to mandatory rights.
For returns, sign in with the code sent to your email. No password needed.
Using your return label
Use the prepaid label within 14 days of issue. After that it expires and the standard return process closes; replacement labels are not normally issued. Mandatory consumer rights remain unaffected.
Item condition
For a full refund under our standard return policy, items should be unused and in their original condition, with packaging, tags, and accessories included where possible. Used, damaged, or incomplete items may receive a partial refund or be declined where law permits. Statutory withdrawal and faulty-goods rights remain unaffected.
Final sale & exceptions
The portal excludes final-sale products from standard return and cancellation requests where legally permitted. Restrictions also apply to opened sealed hygiene products, used personal-care items, and customized or personalized products. Faulty, damaged, or incorrect items and mandatory consumer rights are handled separately; a final-sale label does not override those rights.
Refunds & timing
After receiving and inspecting a return, we email the decision within 3 business days. Approved refunds go to the original payment method and usually appear within 5–10 business days after approval, depending on your provider. If 14 business days have passed, check with your bank or payment provider, then contact us so we can investigate. Mandatory refund deadlines remain unaffected.
Exchanges
We don't offer direct exchanges. To choose a different product, size, or option, return the original item under the return policy and place a new order.
Damaged, faulty, or incorrect items
Contact us promptly, ideally within 48 hours of delivery, with the order number, clear photos of the item and packaging, and a short description. This helps us investigate; it does not shorten your mandatory rights. We usually reply within one business day and arrange an appropriate refund, replacement, or other solution. Eligible return shipping is free.
Cancellation requests
Request cancellation of unfulfilled items in your account until they are fulfilled. We review requests before confirming cancellation. After fulfilment, use the return process following delivery. Final-sale exclusions apply only where permitted by law.
Your statutory rights
This policy does not limit mandatory consumer rights. EU consumers have a statutory 14-day withdrawal right for online purchases, subject to applicable exceptions, and separate rights for faulty goods. More favourable terms in this policy apply in addition to those rights.